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Terms and conditions We are happy to greet you to our web shop! In the information below we hope we can be able to give you the information you need when placing an order with us, for instance terms of payment, delivery and how to return or make a complaint. When you have finalized your order and payment to us we consider that as an acceptance of our terms and the handling of your personal data so please be assure that you read it through. If you have questions please feel free to contact us at info@majvillan.se before ordering. Customer information and personal data To be eligible to purchase products from us on this website and form a contract you must be at least 18 years of age, register all the needed information in our form using your real name, phone number, e-mail address and payment details and provide a shipping address that is not a PO Box or Poste restante. We need your personal id /national id for credit check up, and your phone number and email address to be able to send you order confirmation, update you on shipping or other things concerning your order. Please make sure that the email address you advise is frequently used by you. All the information you give us when placing an order will be handled by Majvillan in trait of responsibility of personal data. The information will be used only to enable us to fulfill our business responsibilities to you for your purchase, delivery and payment. We guarantee that no personl data will be provided to a third party. In accordance with the GDPR regulations, please be aware that if you find that the personal data is incorrect or irrelevant you have the right to request them to be corrected or deleted. Please contact us at info@majvillan.se for more info. Privacy PolicyThis privacy policy applies when you use Majvillan’s website. The policy also covers personal data you provide when contacting Majvillan in other ways – for example, via customer service, email, chat, or marketing campaigns. 1. Information You ProvideContact and account information: name, email address, postal address, phone number, password. Profile information: date of birth, gender, language preference, place of residence. Payment information: credit or debit card details (processed by external payment providers such as Klarna, PayPal, or Swedbank Pay). Communication history: calls, emails, chats, social media interactions. 2. Information Collected Automatically Upon Cookie Consent (according to the cookie policy)Purchase and browsing behavior: visited pages, shopping cart contents, saved products. Technical data: IP address, browser type, device ID, crash logs, location data. Cookies and similar technologies are used for analytics, security, and personalization. 3. Information from Third PartiesSocial media (e.g., Google, Facebook, Instagram, Twitter). Partners, marketing programs, or individuals who invite you to use our services. How We Use Personal Data
Security and Data StorageMajvillan uses technical and organizational security measures, including encryption and PCI-compliant payment systems. Your RightsYou have the right to:
Under the GDPR, the European data protection law, you have the right to access the information we have registered about you.
Prices for residents in the European Union The prices for EU residents are presented in EUR. All prices are gross prices including Swedish VAT, 25%. Freight is not included in the price. The total price is visible at the checkout-page before confirming the order, as soon as you have chosen your country of destination. Prices for residents outside the European Union If you are accessing our website from outside the European Union the prices at our website are VAT/Sales taxes excluded. You pay applicable import taxes and customs fee according to your country’s policy when your order is delivered. Contact you country's customs office for more information. You may also be charged an administrative fee by the shipping company. For residents outside the European Union the prices are presented in EUR or USD. For residents in Switzerland the prices are presented in EUR.
We want you to feel safe placing orders with us and we have several payment options for you to choose via Klarna check out and Paypal.
With Klarna check out you can choose the payment method of your choice; card payment, part pay, and invoice. More info www.klarna.com
Paypal handles charge/credit card payments worldwide. To pay via Paypal you do not need an account with them. Just use your charge/credit card as usual. Paypal accepts major charge and credit cards, such as MasterCard, VISA, American Express, and Discover. No extra fees are charged and the payment details are well secured with Paypal. Of course you can also use your Paypal account. Shipping We offer worldwide shipping to most countries. We usually send your order within 1-3 days. We have selected UPS as our primary shipping partner to Europe and outside of Europe. On some occasions we send with PostNord (regular post) or DHL to your closest Service Point. Price within Sweden, 45 SEK/5 EUR, Norway 250 SEK/25 EUR and European countries, 150 SEK/15 EUR. Rest of the world 250 SEK/25 EUR/$25. Please contact us for further information. Free gift wrapping service If you want to send your order as a gift to someone we are happy to help you! Please write the name, address and phone number to the recipient in the message box and we will arrange the gift to be wrapped nicely. In addition, if you want to include a gift card we can arrange that as well. Just write your text in the message box and we will write that onto a nice gift card and enclose it in the parcel. Undelivered package To the European union: Transport liability Majvillan AB is responsible if the shipment is damaged or lost during transportation to the customer. UPS has the right to locate the lost parcel within 2 weeks and it must be accepted by the customer to wait until UPS confirms it being lost before we can resend a new parcel. If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact us, so that we are able to protect its rights to satisfy claims against the transportation company. Hidden damages are to be reported to us (info@majvillan.se) immediately after your notice, not later than 5 days after receiving the shipment. Return policy It is important to us that you are happy with your purchase. In case of a return, we comply with the Swedish Konsumentköplagen and the European Union E-commerce directive which means that you can, in a period of 14 days, return a product if you are not completely satisfied and live in the European union. When returning a product it must be in unchanged condition. Wallpaper and posters are fragile and easily get dirt marks and make them unable to resell so please be careful. We strongly recommend that you use a trackable shipping service when returning a product. The price of the products, shipping costs deducted, will be refunded within 14 days from the day that the product is delivered to us. If you use your right to return a product, the shipping costs, custom and handlings fees will be paid by you. Complaints It is important to us that you are happy with your purchase so please contact us at info@majvillan.se if you have any problems such as damages, defective products or, in any way, incorrect orders. If the parcel arrives in a bad condition and products inside are missing or damaged you also need to make a complaint to the delivering company, e.g. UPS or DHL directly after discovering the problem. If returning any product, after agreed with us through email, use the original package and wrap it well since wallpaper and posters are fragile and easily get dirt marks. We strongly recommend that you use a trackable shipping service when returning a product. We can also provide you with a return label. Please include a description of the damage, mark the package "RETURN" and return to: Majvillan AB Force Majeure
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